Hi, I’m Brandon.
I’m building Every AI in Toronto. Before that, I worked on product at Shopify.
I also write about product management and invest in early-stage companies.
Investing
I invest in early-stage companies. I’m also on the boards of Motion and Heard.
Boards
Some companies I’ve backed
- Railway The cloud for shipping software. Also where this site runs.
- Numeral Sales tax compliance on autopilot.
- Brex AI-native corporate cards and spend management.
- 1Password Identity and password security.
- Formation Bio AI-native drug development.
- Ada AI agents for customer service.
- NexHealth The patient experience platform.
- Momentum Revenue intelligence for sales teams.
Writing
I write about product management, mostly at The Black Box of Product Management. Some lines from those essays:
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Your goal with prioritization is to always be doing the work that maximizes customer value created over time.
Ruthless Prioritization, 2017 -
Deadlines make product teams better, and that’s why I believe in them.
Deadlines, 2017 -
You can be right 99% of the time, but if you’re wrong the 1% of times when it really matters, you’re not an effective decision maker.
Making Good Decisions as a Product Manager, 2017 -
Everything starts with the goal.
The First Principles of Product Management, 2018 -
Customer research and validation is critical, but it can’t always make decisions for you.
A Bad Product Decision, 2016 -
Being a PM is the best job in the world to “practice startup”.
Managing and Developing Product Managers, 2018 -
I still believe saying Hey and Thanks matters.
Why Hey and Thanks still matter, 2016 -
It doesn’t matter if they brought their lunch, just asking matters, and shows you care.
Start with Lunch, 2015
All 26 posts. Press / to search them.
How I got here
I started in finance at a big company. Then a neighbour and I sketched a music startup on a napkin, won $5k at a local pitch competition, and I quit my job the next day. Neither of us could code. I’ve worked in product ever since.
- 2025 – now
Every AI Co-founder
- 2015 – 2023
Shopify Product
Mostly the platform and the app ecosystem.
- Before that
FreshBooks Product
- 2011 – 2013
Tunezy Co-founder
The music startup from the napkin. I left after two years, and it sold soon after.
- At the start
A big company Finance
Good job, good people. I was bored.
Some photos
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Toronto -
Product Faculty, 2023 -
Recording my podcast with Craig Miller, 2021 -
Mind the Product, San Francisco, 2019 -
Keynote at Shopify Unite, 2018 -
A Day with Shopify, UK, 2018
My podcast
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David Hariri on co-founding Ada, the pivot that created a unicorn, and what product-market fit… -
Craig Miller on being Shopify’s CPO, Marketing by an Engineer, Leadership, and Scale
Talks and interviews
- How Shopify scaled product teams from 20 to 250+
- Decision making, mental models and first-principles thinking
- Scaling product and platform at Shopify
- Building product at Shopify, and how writing changed my career
- Platform management
- The app and partner platform, a keynote
- Shopify’s partner program
Say hi
Email is the best way to reach me. DMs on X work too.
Need a bio for an event?
Brandon Chu is a co-founder of Every AI. Before that, he led product teams at Shopify. He writes The Black Box of Product Management, invests in early-stage startups, and lives in Toronto.
For a photo, use this one.